We offer 8 hours customer services on weekdays as well as hours on Saturday(except for major holidays).
A. Customer Service-Assistant
Email: sales07@alvababy.com (Contact Person: Natalie)
1 Wholesale Orders & Custom orders
2 Online Order Inquiries
3 Order status
4 Solve customers' complaints
B. Customer Service-After sales
Email: sales09@addsel.com (Contact Person: Vicky)
1 Online Order Inquiries
2 Order status/tracking number
3 Cancel order/Update insert
4 Received wrong items/Problem with quality
C. Alvababy site's Supervisor
Email: sales08@addsel.com (Contact person: Karen)
1 ODM & OEM orders(Custom orders)
2 Maintain old customers & clients
3 Improve ALVABABY Team
4 Collect customer Suggestions
5 Collect designs