We offer 8 hours customer services on weekdays as well as hours on Saturday(except for major holidays).

A. Customer Service-Assistant

Email: sales07@alvababy.com (Contact Person: Natalie)

• 1 Online Order Inquiries

• 2 Wholesale Orders

• 3 Order status

• 4 Solve customers' complaints

   
  

B. Customer Service-After sales

Email: sales09@addsel.com (Contact Person: Vicky)

• 1 Online Order Inquiries

• 2 Order status/tracking number

• 3 Cancel order/Update insert

• 4 Received wrong items/Problem with quality

  
  

C. Alvababy site's Supervisor

Email: sales08@addsel.com (Contact person: Karen)

• 1 ODM & OEM orders(Custom orders)

• 2 Maintain old customers & clients

• 3 Improve ALVABABY Team

• 4 Collect customer Suggestions

• 5 Collect designs